Check Your Eligibility

When looking at your insurance card, words like “Medicare”, “Medicare Advantage”, “Medicare Replacement”, or “Medicare Rx” would indicate Medicare insurance.

Patients with healthcare cost sharing plans are eligible for assistance as these are not health insurance plans, but are voluntary sharing among members for eligible health expenses.

If your medication is not listed or you don't meet the Lilly Cares eligibility requirements, please refer to the Medicine Assistance Tool website for additional resources.

Yes. To remain in the program, you must reapply at the end of your enrollment period. You can reapply up to 60 days before your current enrollment end date. When applying for re-enrollment, please use the newest version of the application (available online).

Applications are processed in the order they are received. If the application is complete, it will be processed in about three to five business days. If the application is missing information or if additional information is needed, this can delay processing time.

If your healthcare provider has changed, your new healthcare provider will need to submit the "Healthcare Provider" section of the application, including the signed consent, and a new prescription for each of the medications you receive through Lilly Cares.

Please call Lilly Cares Patient Assistance Program at 1-800-545-6962.

Patients enrolled in Lilly Cares will receive a 1-to-4-month supply of medication in each shipment unless a greater/lesser amount is requested by their healthcare provider or provided per program guidelines.

No. Medications from the Lilly Cares Foundation Patient Assistance Program are shipped directly to patients or healthcare providers by contracted pharmacies.

The Lilly Cares Pharmacy will send a text message (if applicable) letting you know your medication has shipped.

Temperature controlled medications will be delivered by the end of the following business day. Non-temperature controlled medications will be delivered within 3-5 business days.

No. Lilly Cares provides free Lilly medications, including shipping, for patients who meet program eligibility requirements.

No. Signatures are not required for Lilly Cares medication shipments, unless requested by the patient or HCP.

Medication refills can be provided approximately 30 days before you have used your current medication supply.

The patient, if enrolled in the auto-refill program, will receive a text message (if applicable) when eligible for a refill and when medication has shipped.

If you are not enrolled in auto-refill, you must request a refill of your existing prescription by calling Lilly Cares at 1-800-545-6962 or by calling the Lilly Cares pharmacy listed on the medication label.

Lilly Cares offers automatic refills for most medications. Patients have the option of signing up for our auto-refill program, which will automatically fill medication when it's due for a refill. When there are zero refills remaining, the healthcare provider will be contacted for a prescription renewal before the next refill due date. Auto-refills will stop at the end of the patient's program enrollment period. If the medication is no longer needed, contact Lilly Cares at 1-800-545-6962.

Uninsured patients will receive medication through the duration of their enrollment period. Medicare Part D patients enrollment period expires at the end of the calendar year. Due to program guidelines, the last medication refill of the calendar year may be a lesser amount than typically provided.

If your medication doesn't come with a needle, you will need to get the needles at your local pharmacy.

Your healthcare provider will need to fax a new prescription to 1-844-431-6650 or your healthcare provider will need to call Lilly Cares at 1-800-545-6962 .

If it's been longer than 14 business days since your application was approved and you haven't received your medication or have questions about your prescription, please contact Lilly Cares at 1-800-545-6962.